Privacy Policy

Last updated: 03.03.2026
Company Name: Halcyon Solutions NW Ltd

Halcyon Solutions NW Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, place an order, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following information:

• Name
• Company name
• Billing and delivery address
• Email address
• Telephone number
• Order details
• Enquiry details submitted via contact forms

• IP address
• Browser type and device information
• Pages visited and website usage data
• Cookies (see section below)

We use your personal data to:

• Process and fulfil orders
• Deliver products and manage payments
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Send product updates or communications (if you have opted in)
• Comply with legal and regulatory obligations

We will only process your data where we have a lawful basis to do so, including:

• Contract performance (processing your order)
• Legal obligation
• Legitimate interests (improving services)
• Consent (for marketing communications)

If you subscribe to our mailing list, we may send you product updates and relevant information.

You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

We do not sell or rent your personal data to third parties.

We may share your data with trusted third parties only where necessary, including:

• Payment processors
• Delivery and courier companies
• IT and website hosting providers
• Accountants and professional advisers
• Legal or regulatory authorities where required

All third parties are required to protect your data and use it only for specified purposes.

We retain personal data only for as long as necessary to:

• Fulfil orders
• Meet accounting and tax requirements
• Comply with legal obligations
• Resolve disputes

When no longer required, data will be securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at  info@halcyonsolutions.co.uk 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

However, no internet transmission is ever completely secure.

Our website uses cookies to improve functionality and analyse website traffic.

Cookies may collect information such as:

• Website usage behaviour
• Browser type
• Anonymous analytics data

You can control cookie preferences through your browser settings.

A separate Cookie Policy may provide further detail.

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites.

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last updated” date.