Terms & Conditions

Last updated: 03.03.2026
Company Name: Halcyon Solutions NW Ltd

These Terms & Conditions govern the use of this website and the purchase of products from Halcyon Solutions NW Ltd (“we”, “us”, “our”).

By accessing this website or placing an order, you agree to be bound by these terms.

We supply medical-grade packaging and healthcare products, including but not limited to vials, closures, stoppers, containers and associated tools.

All product descriptions, images and specifications are provided as accurately as possible. However, minor variations may occur due to manufacturing updates or batch differences.

Products are supplied for professional and commercial use unless otherwise stated.

All orders are subject to availability and acceptance.

Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of the order. A contract is formed only once the goods have been dispatched.

We reserve the right to:

• Refuse or cancel any order
• Limit quantities
• Correct pricing errors
• Withdraw products at any time

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to update pricing at any time without prior notice.

Prices exclude VAT unless clearly stated.

Delivery charges are calculated at checkout.

Payment must be made in full at the time of order via the payment methods available on the website.

Orders will not be dispatched until cleared payment has been received.

We deliver across the UK and Europe.

Delivery timeframes are estimates only and not guaranteed. While we aim for fast and reliable dispatch, we are not liable for delays caused by couriers, customs or circumstances beyond our control.

Risk in the goods passes to the customer upon delivery.

If you receive damaged or incorrect goods, you must notify us within 48 hours of delivery.

Due to the nature of healthcare and packaging supplies, returns may not be accepted if goods have been opened, used or are no longer in resale condition.

Approved returns must be:

• Unused
• In original packaging
• Returned within 14 days of delivery

Refunds will be processed once goods are inspected.

Return postage costs are the responsibility of the customer unless the goods are faulty or supplied in error.

We shall not be liable for:

• Indirect or consequential losses
• Loss of profit or business interruption
• Improper use of products

Our total liability shall not exceed the purchase price of the goods supplied.

Nothing in these terms excludes liability for death or personal injury caused by negligence or fraud.

It is the responsibility of the purchaser to ensure products are suitable for their intended application.

We do not accept liability for misuse, improper storage or failure to comply with regulatory standards applicable to your industry.

All website content, including text, images, logos and design, is the property of Halcyon Solutions NW Ltd and may not be copied or reproduced without permission.

You agree not to:

• Use this website for unlawful purposes
• Attempt to interfere with website security
• Copy or scrape content

We reserve the right to restrict access if misuse occurs.

Personal data is processed in accordance with our Privacy Policy.

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.